When you're scaling fast, your support tickets scale, too.
And when each ticket — even the simplest ones — is answered by hand, growth hits a wall.
Keep the status quo, and the cost is predictable: frustrated customers, missed renewals, and burned-out support teams.
You need a scalable way to handle more requests without sacrificing quality, exhausting employees, or ballooning your overhead costs.
Before AI employees, this was an inevitable trade-off. Now, it's a choice: You can hire an AI employee that’s custom-built to scale your exact support process.
Because your human team is stuck doing work AI was built for:
Celeste flips this dynamic: She handles these systematic, data-heavy tasks, so your human team can focus on relationships, problem-solving, and customer success.
Unlike out-of-the-box AI agents, Celeste isn’t a platform you need to learn, configure, or bend to fit.
She’s a custom-built AI employee with a name, a personality, and a deep understanding of your business nuances and workflows — designed to work right where you work.
And she’s just a phone call away.
Here’s what you can automate with Celeste:
Let’s break it down:
When a customer writes in, Celeste recognizes urgency keywords ("urgent," "locked out"), time-sensitive issues ("today," "deadline"), and account status flags (new customer, churn risk).
She buckets tickets by urgency so nothing slips through.
Before making triage decisions on each ticket, Celeste considers recent system changes, prior ticket history, and the customer’s product lifecycle.
It’s like having a specialist who remembers every detail about every customer.
With Celeste, high-stakes issues go to the right specialists.
General questions move to the right queues with proper context.
Every decision is documented so human teammates understand her reasoning.
When a customer submits a request, Celeste analyzes the message to identify the core topic, the context, and the actions needed to resolve it.
For example, she can distinguish whether “I can’t log in” is a password reset issue, a locked account, or a billing access problem — and determine which internal resources to pull from right away.
Instead of having your human team bounce between tools, Celeste pulls information from everywhere at once: your public knowledge base, internal documentation, customer CRM, product logs, and prior tickets.
She consolidates the findings into a single, structured result — saving hours of manual searching and eliminating the risk of missing details.
Raw data alone doesn’t solve a customer’s problem.
Celeste cross-checks information, resolves discrepancies, and composes a clear, customer-ready answer.
If she spots conflicting data, she flags it for a human teammate to review.
Most chatbots treat every ticket like it’s the first interaction. Celeste doesn’t.
She always knows who she’s talking to and where the relationship stands — and makes that clear in her response.
Celeste references relevant past conversations (“Following up on the login issue you mentioned last week”), adds customer-specific details, and adapts tone based on customer sentiment.
A frustrated customer gets empathy. A loyal customer gets appreciation.
Every message feels written for that individual, not copied and pasted.
Brand voice consistency is one of the hardest parts of scaling support.
Celeste is trained on your company’s exact communication style — whether that’s formal, casual, warm, or concise.
She mirrors your terminology, pacing, and empathy level so her responses read like they came directly from your team.
The result: customers always feel like they’re talking to your company — and they are.
Celeste handles the majority of incoming tickets instantly, with zero queue time.
Complex issues also move faster because human agents get pre-researched context and recommended solutions — not blank tickets from scratch.
Celeste delivers responses that are always current, consistent, and reliable, since she’s trained on your business and draws from your internal documentation.
And customers feel the difference.
When customers get instant, accurate help around the clock, satisfaction scores rise.
Thanks to her speed and personalization, Celeste drives higher CSAT ratings.
Repetitive tickets no longer drain your team.
Celeste handles the mundane work, so human agents can focus on complex problems that build their skills and make work more rewarding.
Here’s why Celeste can deliver the accuracy and personalization that a one-size-fits-all AI agent can’t:
A generic AI platform would have left customers with robotic, inconsistent responses and your team buried in escalations.
Instead, Celeste helps you scale support while protecting the trust and personal touch that set your business apart.
Ready to scale your customer support team with a custom AI employee? Let’s explore how we can cut your team’s manual work in half — book a call here.