Celeste, Rebecca, and Shauna deliver 24/7 omnichannel support with the intelligence and personalization your team needs to scale
Your team is drowning in repetitive work while customers wait. Your AI support team transforms automated customer service from robotic to intelligent.
Triaging tickets, searching for answers across platforms, pulling customer context, and repeating responses endlessly—these systematic tasks drain time and energy.
Off-the-shelf platforms force you to adapt around them. Build-it-yourself models need technical expertise. Neither delivers personalization your customers expect.
Unlike chatbots or generic automation, Celeste, Rebecca, and Shauna are custom AI employees who learn your business, integrate with your systems, and handle customer service automation intelligently.
Custom-trained AI employees that handle omnichannel customer service with precision and personalization, freeing your team for complex issues and relationship building.
Delivers 24×7 omnichannel answers and intelligent routing across chat, voice, and SMS. Automatically classifies intent and provides instant support for status and policy inquiries.
Key Capabilities:
Captures referrals and pre-populates your EMR/CRM systems. Ingests leads from email, web, and voice channels while conversationally gathering missing data.
Key Capabilities:
Handles route-optimized booking and confirmations with intelligent automation. Manages the entire appointment lifecycle from booking to follow-up.
Key Capabilities:
Our customer support AI Employees deliver measurable improvements across all areas of your personalized support program.
Smart urgency detection recognizes keywords, time-sensitive issues, and account status flags. Complete customer context considers recent changes, ticket history, and product lifecycle. Intelligent routing sends high-stakes issues to the right specialists with full documentation.
Instant question understanding identifies core topics and needed actions. Multi-system search pulls from knowledge bases, CRM, product logs, and prior tickets simultaneously. Automatically connects the dots by cross-checking information and resolving discrepancies.
Holistic customer recognition knows who you're talking to and relationship status. Personal touches reference past conversations and adapt tone based on sentiment. Brand voice consistency mirrors your company's exact communication style.
Faster responses, proactive updates, and consistently helpful answers leave customers feeling taken care of without adding extra headcount.
Effortlessly handle spikes in chat, email, and phone volume during promotions, product launches, or seasonal surges no emergency staffing or long wait times.
Custom-trained to understand your products, policies, tone, and support processes so customers get accurate, brand-aligned help that generic AI can’t deliver.