Why picking the right process matters
Many businesses rush into automation and start with whatever looks most painful—only to find that messy processes make for messy automations. Automation works best when it enhances stability, not chaos.
Imagine you pick your most chaotic, undocumented process. Instead of relief, you get more errors and confusion. The key is to start with processes that are clear, repeatable, and high-impact.
Criteria for choosing what to automate first
- Repetitive, high-volume tasks that eat up time.
- Clearly defined and stable workflows.
- High error rate or cost of manual work.
- Good data availability.
- Cross-functional benefits—improving collaboration across teams.
Top candidates for early automation
- Administrative tasks: Reporting, approvals, data entry.
- Customer support: FAQs, simple queries, ticket routing.
- Data movement: Syncing information between systems.
- Onboarding and billing: Repetitive, rule-based workflows.
How to assess readiness
Ask yourself:
- Is the process well-documented?
- Are pain points visible and measurable?
- Can we define success clearly?
- Is the process stable (not changing weekly)?
Implementation pacing
Start with one process and treat it like a pilot. Once you prove value, scale out to the next. Avoid trying to automate everything at once—momentum matters more than speed.
Conclusion
Automation is a journey. The smartest move is to start small, learn fast, and iterate. Pick one process this month and measure your before-and-after metrics.
Need help identifying where to start? Supernal AI can help you choose and automate the right processes with zero friction—so your AI employees fit right into your workflows from day one.
Hire AI like you hire people
Bring on an AI employee custom-trained on your unique business, your strategy, and your customers — unlike generic alternatives.
Learn more
